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All packages are shipped via Express DHL shipping service. We deliver in entire Europe. For parcels outside Europe (China, USA, Canada, Latin America and so) we use also DHL shipping service but the time of delivery may exceed 5 days.
For every order you will receive tracking number and you can track your order by clicking on tracking number in your account page.
The shipping time for a DHL package, express parcel sent from Czechia to Europe, can vary depending on the destination country and the type of service used. However, generally speaking, DHL offers the following delivery times for standard parcel shipments in World and within Europe:
You can check the delivery times for specific countries, weight and size of the package and services offered by visiting DHL website. They also have a tracking service that allows you to track your package and see the estimated delivery date.
all packages are well packed so that they can sustain fall from 1m height without damage. Furthermore all packages are insured beyond their value. Therefore you do not have to worry about broken content in our package.
Delivery center.
We run 3 delivery centers:
Warranty: 6 - 24 months
We provide 24 months product warranty (2 year) for defects for all end users customers according European Law, the clients originating from Europe.
Warranty covers all faults that happens during proper usage of products. All items will be repaired or replaced within 30 days period.
Warranty: up to 12 months for business users and companies.
The product must be used in accordance with its intended purpose and in accordance with the instructions for use.
The product must not have been damaged by improper use, handling, or storage.
The product must not have been modified or repaired by unauthorized personnel.
The warranty does not cover normal wear and tear or consumable items (such as batteries, light bulbs, etc).
The customer must provide proof of purchase, such as a receipt or invoice, in order to make a claim under the warranty. If you lost your receipt than contact us we will search it for you.
All items are eligible for returns within 14 days according to Civil Code . However there are certain exceptions that are stated in civil code such as food, certain drugs, hygienic equipment, hygienic protection supplies, crypto miners, gold and software licensees
You are also eligible for returns if items are not working as described or if they are lacking promised functionalities.
We provide after warranty service. We are authorized service repair center for ASIC miners for Europe, ASIA and America.
Offer firmware upgrades for ASIC miners is provided for 5 years after intimal item release.
Offer recycling services for products that are no longer covered under the warranty, allowing customers to dispose of their old products in an environmentally friendly manner.
We provide paid and free repairs for all IBELINK miners. For repairs and warranty service create your repair ticket here.
For more questions do not hesitate to contact us. Thank you.
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We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies Russia, Belorussia, Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Russia, Iran, and North Korea.
We support offline EUR and USD transfers or digital currency payments online. From January 2023 we accept credit and debit card payments for certain countries. For European customers Custom duty fee is already included in price, VAT will be charged selectively upon reception of the package based on destination country. For customers having VAT ID or customers outside European Union there will be no additional VAT charged by us. We accept debit cards only for orders up to 1500 USD.
About the products for pre-sale on April 15, confirmed orders during the pre-sale period need to be shipped within 8 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 8 weeks after the order is placed.
We use third-party carriers to handle packages, such as DHL, UPS, etc.
Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.
If customers have faster timeframe requirements, we can choose air freight for faster delivery.
After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.
We will provide you with the necessary information at your request.
There is a warranty 6 months for the Miner and 12 months for the PSU. For European customers there are warranty 24 months for end customers. All European customers are eligible to pay VAT according to their country. This will be charged individually upon reception of their package.
All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.
We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies：Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.
We support offline USD transfers or digital currency payments online.
We support offline EUR payments to bank account as well
We accept credit cards for small orders for verified buyers.
For big orders We do not accept credit card payments (there is limit for maximal transaction).
About the products for pre-sale on 2024, confirmed orders during the pre-sale period need to be shipped within 6 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 6 weeks after the order is placed.
We use third-party carriers to handle packages, such as DHL, UPS, etc.
Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.
If customers have faster timeframe requirements, we can choose air freight for faster delivery.
After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.
We will provide you with the necessary information at your request.
There is a warranty. Starting from 6 months up to 24 months for ASIC miners. Warranty is stated at product page and it is also dependent of the country of buyer according to their LAWs in the region.
All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.
Miner that we hold currently in the warehouse ready to be shipped. This miner will be shipped within 24 hours after payment is cleared. The client can pick up this miner personally as well.
Miners and products that are for production or delivery will be delivered and expedited to produced at defined time. There is also time specified on website when it the delivery or production batch. After this time products or miners will be delivered to the clients.
The miner would be immediately delivered to selected hosting facility. The miner is already on the way or is already located in hosting facility. You will get access to the miner to remotely control it and receive KASPA coins or Bitcoins from miner. We will host, maintain and service this miner. The hosting locations are next to the power stations using green source of energy. The profitability of miner in hosting is higher than miner for delivery or self hosted miner. You can decide to take miner from hosting to your location or to be delivered to your address anytime within 3 months notice period.
In delivery model you take care and responsibility of the miner. In hosting model we take care of miner and service and maintenance. You pay small fee for electricity charges that include already service charges. This fee is usually cheaper than the fee for electricity at client's location. The miners in hosting model are more profitable and generate more kaspa coins or bitcoins than miners managed by clients
Your ASIC will be installed in few hours. You will pay for the electricity additionally.
The hosting if for FREE. All the fees are included in the electricity price.
Yes, we provide 3 YEARS insurance.
Yes, we can send your miner to you with 3 month notice period.
If you will buy for example 1/10 of an ASIC, you will own 1/10 of it's hashrate, 1/10 of it's revenue a you'll pay 1/10 of Energy & Fees for that ASIC.
The rest 9/10 will be own by someone else.
Yes, you can. For example if you buy 1/10 of an ASIC, than 1/10 and than 8/10, you will own 10/10 of an ASIC, that means you own one whole ASIC and you even have an option to take that ASIC from hosting and have it deliverd to you.
Yes, you can. We are also preparing a function on our site specially for this.
You can set your wallet address only when you are creating your account. If you want to change your wallet address after it was already set, you have to contact our support and they will change it for you after a few simple steps. This procedure is simply because of a safety reasons, so nobody else can change your address except you.
Energy works like subscription. For example you will prepay energy for a month. Every miner has individually their own daily usage of energy and cost fort that will be subtracted everyday from your prepaid energy balance. You just have to check that your energy balance is not $0, if you will not have any Energy & Fees balance left, your miner will be automatically turned off.
Yes, the price is final. All the fees are included in the electricity price.
