Order FAQ
Who are you?
iBeLink EU is an independent European distributor of iBeLink ASIC miners, operated by Kentino s.r.o. in Prague. We buy directly from the manufacturing plant in China. We are not the manufacturer.
Can I visit you?
Yes. Rostovská 260/2B, 140 00 Prague. Monday to Friday, 9:00–17:00, no appointment needed.
Can I buy from any country or region?
We accept purchases from most countries or regions, but the following are not available for purchase due to logistics restrictions or local policies: Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran and North Korea.
Is there a warranty?
24 months for EU consumers, 12 months for business buyers. Claims and repairs are handled in Prague. See Warranty and Returns.
Can I return a miner?
EU consumers can withdraw from an online purchase within 14 days of delivery. See Warranty and Returns.
How can I pay?
Bank transfer (EUR/USD), card, crypto — or in person in Prague by cash (up to the Czech legal limit) or bank transfer. See Payment.
Where do you ship from and how fast?
From Prague by DHL Express — 1–4 business days to most EU countries. You can also collect in person. See Shipping.
What happens if a miner is out of stock?
When a pre-order is available, the product page says so and shows the expected shipping date. If there is no pre-order option, the miner is unavailable for now — contact us and we'll let you know when it's back.
Do you offer hosting?
Yes. We can deliver your miner straight into hosting with Circlehash LLC, our contracted hosting provider. Hosting starts at 5.2¢/kWh for miners bought from us. See hosting locations and prices or the hosting platform.
Who maintains a hosted miner?
Circlehash's on-site technicians monitor and service hosted miners. You keep full ownership and remote access, and payouts go to your own wallet.