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Support
Setup guides, shipping and warranty terms, and a direct line to someone who knows the hardware. Most answers are one click away below.
Self-serve
Find it yourself
Start here
Frequently asked questions
Ordering, lead times, payment methods and what happens after you place an order.
Read the FAQSetup
Manuals & tools
Per-model user guides, firmware notes and pool configuration for every machine we sell.
Open manualsLogistics
Shipping
DHL express worldwide, transit times by region, customs and what arrives in the box.
Shipping termsAfter the sale
Warranty & returns
12 months as standard, 24 months for EU end-users. How to raise a claim and what is covered.
Warranty termsPaying
Payment methods
SEPA, international wire, card and crypto. Proforma invoices for business orders.
Payment optionsWallets
Wallet setup
Where your coins land and how to point a machine at the right address before you switch it on.
Wallet guideHosting
Hosting questions
What hosting includes, how power is billed and how machines are monitored.
Hosting FAQVolume
Bulk orders
Buying ten units or more, or fitting out a site. Tell us the scale and we will quote.
Bulk enquiryIf something is wrong
How a support case runs
Check the manual first
Most support tickets are pool settings or a power circuit that cannot carry the load. Both are covered in the per-model guides.
Send us the details
Model, serial number, what the miner shows on its dashboard, and what you have already tried. It saves a round trip.
We diagnose
Most faults are the control board, the PSU or a fan. We stock all three and can often ship a part rather than take the whole machine back.
Repair or replace
If it is a warranty case we arrange the return. Out of warranty, we quote the repair before doing any work.
info@ibelink.io
Replies within one business day.
Phone
+420 734 462 027
Mon to Fri, 9:00 to 17:00 CET.
Warranty window
12 months from dispatch. 24 months for EU end-users.
Spare parts
Control boards, power supplies and fans held in stock. Browse accessories.